Seeing you here honestly breaks our hearts a little – because it tells us we didn't give you the experience you were hoping for. But don't worry: we're here to listen, and we'll work hard to sort out any fair request you have, as quickly and kindly as we can.
1. Order Cancellation Within 24 Hours
If you cancel your order within 24 hours of placing it, we will issue a 100% refund of the full amount paid. The funds will be returned to your original payment method.
2. Order Cancellation After 24 Hours
For cancellations requested after 24 hours, we will refund 90% of the order total. We regret to inform you that a 10% processing fee will be retained to cover handling costs.
3. Orders That Have Been Shipped
Once your order has been dispatched, it can no longer be canceled or refunded. In this case, please wait to receive the package, and then reach out to our customer service team for further assistance.
If you wish to return an item after receiving it, please reach out to our support crew first – we'll guide you through the process. For authorized returns, please send the product(s) back to the following warehouse address:
Recipient: Warehouse Manager
Phone: +1 3108108956
Address: 19750 Magellan Dr
City: Torrance
State: CA
ZIP Code: 90502
One quick heads-up: please make sure you reach out to our support crew and finish the return conversation with us before you send anything back. If the package arrives without prior coordination, our warehouse will have to reject it – and that means we won't be able to issue your refund on time. We just want to make sure everything goes smoothly for you!
Please note: Return shipping costs are at your own expense unless the return is due to our error. We recommend using a trackable shipping method for your protection.