We are happy to update your shipping address as long as your order has not yet been shipped. If your order has already been dispatched, we will try to contact the carrier to request a change, but please note that we cannot guarantee this will be successful. To proceed, please contact us atservice@maylinjurada.comand provide your correct address, so that we can assist you further.
We aim to have all orders shipped within 2-3 business days. Please note, during busy, sale and promotional periods we can often have small delays as stated on our shipping page. Any orders placed over the weekend or on a public holiday are shipped the following business day. If you have any further questions about the status of your order please email Customer Care via service@maylinjurada.com.
Duties, taxes and other customs fees are calculated pending on the value of your purchase, items ordered and shipment destination. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price this will be indicated at checkout.
Parcels are sent with a 'No Signature Required' delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will be left in a safe location at the address. If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please send us an email so we can investigate further with the courier.
Unfortunately due to Occupational Health & Safety reasons we are unable to have customers onsite, sorry!
ORDER ISSUES
Please email our Customer Care Team as soon as possible. If your order has not been packed for shipping, we may be able to make changes to your order however, if it’s too late – sorry, it’s too late!
Once an order is placed we're unable to cancel the order. Once received you're welcome to make a return with us, as long as your items meet our returns criteria.
Make sure you check your junk/spam folder in case it has ended up there. If you still can not find it, you may have entered in your email address incorrectly or used another one. Please reach out to our team at service@maylinjurada.com. so they can resend it to your correct email address. Make sure to include your full name, email address and order number if you have it.
We're so sorry to hear there is an issue with your order, this is definitely not something we want our customers to experience. Could you please send through an email with your order number to our Customer Care Team at service@maylinjurada.com so we can look further into this for you.
If you've double checked your order confirmation and have received the wrong size or item, please reach out to our Customer Care Team so we can help right away!
